Kubota takes great pride in its aftersales support being completely focused on the client and their needs.
Kubota Care is a three pronged support package for the Kubota product owner. This can be seen as three hands of care – working together in an aim to provide the owner with the best Kubota experience possible. These hands of care can be separated into Parts, Service and Feedback.
With the resources of C B Norwood Distributors Ltd's National Parts Centre based in Palmerston North providing an excellent central location from which parts can be distributed throughout New Zealand with overnight delivery almost anywhere. Using genuine Kubota parts sourced from Kubota manufacturers around the world ensures the best service care for the client's machinery investment.
Kubota is renowned for its durability and reliability. This is achieved through regular servicing and maintenance. Service support is key to ensure the reliability and durability expectations are met and to this end C B Norwood invests considerable time and effort in technical training schemes both onsite and at the National Training Centre in Palmerston North. Supported by the National Technical Support Team authorised dealer technicians located around New Zealand have a superior support forum to obtain support and knowledge to better look after the client's needs.
The Care package does not end there. We want to know from the client their experience of the product and service provided. What could be done better? What was done well? With the purchase of any new Kubota, every client will receive evaluation questionnaires after 90 days and 9 months to express their thoughts. It's all part of the package. The Kubota Care package.